Refund Policy
Last updated: December 2024
1. Overview
At Translate Screenshots, operated by WEXPY TECHNOLOGIES (OPC) PRIVATE LIMITED, we strive to provide high-quality AI-powered image translation services. This refund policy outlines the circumstances under which refunds may be requested and the process for obtaining them. We are committed to customer satisfaction and fair business practices.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
- Service Failure: If our service fails to process your image or provides a significantly corrupted result due to technical issues on our end
- Double Charging: If you are accidentally charged twice for the same translation
- Unauthorized Charges: If charges appear on your account that you did not authorize
- Quality Issues: If the translation quality is significantly below reasonable expectations due to service malfunction
3. Non-Refundable Circumstances
Refunds are generally not provided for:
- Translation Accuracy: Minor inaccuracies in AI translation results, as AI technology has inherent limitations
- User Error: Uploading images not suitable for translation (non-text images, extremely low quality, etc.)
- Change of Mind: Simply deciding you no longer need the service after successful processing
- Used Credits: Credits that have been successfully used for completed translations
- Expired Credits: Credits that have passed their expiration date (if applicable)
- Free Translations: Issues with the complimentary first translation (no charge involved)
4. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer support team through our contact form or support email
- Provide Information: Include your account email, transaction details, and a description of the issue
- Submit Evidence: If applicable, provide screenshots or examples of the issue you experienced
- Response Timeline: We will review your request within 2-3 business days
- Resolution: If approved, refunds will be processed within 5-7 business days
5. Refund Timeline and Method
Approved refunds will be processed as follows:
- Processing Time: 5-7 business days after approval
- Method: Refunds will be credited to the original payment method
- Credit Card: May take 1-2 additional billing cycles to appear on your statement
- Digital Wallets: Typically reflect within 1-3 business days
- Bank Transfers: May take 3-5 business days depending on your bank
6. Partial Refunds
In some cases, we may offer partial refunds when only a portion of the service was affected or when the issue is partially attributable to user error. Partial refunds are determined on a case-by-case basis and will be clearly communicated during the resolution process.
7. Credit-Based System
Our service operates on a credit-based system:
- Credit Purchase: You purchase credits that are used for translations
- Credit Usage: Each successful translation consumes one credit
- Failed Translations: If a translation fails due to our technical issues, the credit is automatically refunded to your account
- Account Credits: In some cases, we may issue account credits instead of monetary refunds for minor issues
8. Chargebacks and Disputes
We encourage customers to contact us directly before initiating chargebacks or payment disputes. Chargebacks may result in account suspension until the matter is resolved. We prefer to work with customers directly to resolve any issues fairly and promptly.
9. Service Improvements
We continuously work to improve our service quality and customer experience. Feedback from refund requests helps us identify areas for improvement and prevent similar issues in the future. Your input is valuable to us.
10. Contact Information
For refund requests or questions about this policy, please contact us:
When contacting us for refunds, please include:
- Your account email and transaction details
- A description of the issue you experienced
- Screenshots or examples if applicable
- Reference this refund policy in your communication
11. Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or legal requirements. We will notify users of significant changes and post the updated policy on our website. Continued use of our service constitutes acceptance of any policy changes.
💡 Tips for Best Experience
- • Upload clear, high-quality images with visible text for best translation results
- • Contact support immediately if you experience technical issues
- • Keep records of your transactions for reference
- • Try the free translation first to understand service quality
📧 Need Help?
Our customer support team is here to help resolve any issues you may encounter. We aim to provide fair and prompt resolution to all refund requests.