Privacy Policy
Last updated: December 2024
This Privacy Policy describes how WEXPY TECHNOLOGIES (OPC) PRIVATE LIMITED ("we," "us," or "our") collects, uses, and shares information about you when you use our Translate Screenshots service.
1. Information We Collect
We collect information you provide directly to us:
- Account Information: When you create an account, we collect your name, email address, and authentication information through Google Sign-In
- Images: Images you upload for translation are temporarily processed and stored securely
- Usage Data: Information about how you use our service, including translation history and credit usage
- Technical Information: IP address, browser type, device information, and usage patterns
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our translation services
- Process your images and deliver translated results
- Manage your account and billing
- Send you service-related communications
- Analyze usage patterns to improve our service
- Ensure security and prevent fraud
3. Data Processing and Storage
Your data is handled as follows:
- Images: Uploaded images are processed for translation and stored temporarily. Original images are automatically deleted after processing
- Translated Images: Results are stored securely and made available for download
- Account Data: Stored securely using industry-standard encryption
- AI Processing: Images may be processed by third-party AI services under strict data protection agreements
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our services (AI translation, payment processing, hosting)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale of assets, or acquisition
We do not sell, rent, or share your personal information for commercial purposes.
5. Data Security
We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain information for different periods:
- Original Images: Deleted immediately after processing
- Translated Images: Stored for 30 days for download access
- Account Information: Retained until account deletion
- Usage Data: Retained for up to 2 years for service improvement
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Request a copy of your data in a portable format
- Withdrawal of Consent: Withdraw consent for data processing where applicable
8. Third-Party Services
Our service integrates with third-party providers:
- Google Authentication: For secure sign-in (governed by Google's Privacy Policy)
- Firebase: For authentication and data storage (governed by Google's Privacy Policy)
- AI Translation Services: For image processing (under strict data protection agreements)
- Payment Processors: For secure payment handling
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
10. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
11. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Your Privacy Matters
We are committed to protecting your privacy and ensuring transparent handling of your personal information. This policy outlines our practices and your rights regarding your data.